Location: Hertfordshire

A well established and independent telecommunications company is recruiting for a proficient Network Support Engineer to join their Hertfordshire team. This role is ideal for a team player who has extensive experience in resolving complex client networking issues.

The role:

  • First point of contact for clients with complex solution enquiries
  • Be an active team member of the support team and guide 1st & 2nd line engineers on all escalations
  • Continuously keep clients updated at all times through client portal, phone and email
  • Log details of the escalation from start to finish for clients and internal teams to refer to
  • Manage router configurations for all solutions
  • Attend client sites to assist with issues on managed service devices
  • Carry out configuration changes on Fortinet/Juniper/Cisco routers
  • Design and carry out CPE solutions
  • Head up customer projects by working alongside the project team
  • Ad-hoc duties when required


  • Knowledge of Cisco/Juniper networks
  • Fortinet Firewalls & Cisco ASA experience essential
  • CCNA/JNCIA qualifications essential
  • A naturally friendly approach providing high levels of customer service at all times
  • Demonstratable experience in a customer support role around MPLS networks
  • Strong communication skills both written and verbal
  • IT or mathematics degree desirable but not essential
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