Project Provisioning Executive

Location: Hertfordshire or London

Corporate Resources is currently partnered with a market leading telecommunications provider who is actively recruiting a Project Provisioning Executive to join their team either out of their Central London or Hertfordshire office. Previous experience in provisioning and a conscientious attitude is essential to hit the ground running in this role.


  • Ensure all provisioning stages are followed throughout product delivery to clients
  • Competently answer any client queries over the phone and via email, keeping in line with SLA’s
  • Continuously keep clients updated on order progression
  • Produce internal assessments to monitor customer satisfaction, performance and timelines of orders
  • Work closely alongside internal teams to ensure orders are carried out and completed in a timely manner
  • Update order documentation frequently
  • Regularly work with the Escalations Manager to guarantee all orders have the shortest time frame from start to finish and improve processes if required


  • A minimum of 1 year’s experience provisioning connectivity products such as Ethernet, ADSL, and FTTx services
  • Process driven, analytical and can work in a fast paced environment
  • A proactive mindset and a “can do” attitude
  • An excellent team player who can work with internal teams and managers seamlessly
  • Fantastic communication skills to provide high levels of customer service
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