Project Provisioning Executive
Location: Hertfordshire or London
Corporate Resources is currently partnered with a market leading telecommunications provider who is actively recruiting a Project Provisioning Executive to join their team either out of their Central London or Hertfordshire office. Previous experience in provisioning and a conscientious attitude is essential to hit the ground running in this role.
Responsibilities:
- Ensure all provisioning stages are followed throughout product delivery to clients
- Competently answer any client queries over the phone and via email, keeping in line with SLA’s
- Continuously keep clients updated on order progression
- Produce internal assessments to monitor customer satisfaction, performance and timelines of orders
- Work closely alongside internal teams to ensure orders are carried out and completed in a timely manner
- Update order documentation frequently
- Regularly work with the Escalations Manager to guarantee all orders have the shortest time frame from start to finish and improve processes if required
Experience:
- A minimum of 1 year’s experience provisioning connectivity products such as Ethernet, ADSL, and FTTx services
- Process driven, analytical and can work in a fast paced environment
- A proactive mindset and a “can do” attitude
- An excellent team player who can work with internal teams and managers seamlessly
- Fantastic communication skills to provide high levels of customer service