Technical Support Engineer

Location: Hertfordshire/Remote

Corporate Resources is currently recruiting for a Technical Support Engineer to join a steadily growing telecommunications provider based in Hertfordshire. This role is ideal for an experienced Engineer looking for an opportunity to progress in their career.

The role:

  • First point of contact for clients with complex solution enquiries
  • Be an active team member of the support team and guide 1st & 2nd line engineers on all escalations
  • Continuously keep clients updated at all times through client portal, phone and email
  • Log details of the escalation from start to finish for clients and internal teams to refer to
  • Manage router configurations for all solutions
  • Attend client sites to assist with issues on managed service devices
  • Carry out configuration changes on Fortinet/Juniper/Cisco routers

Experience:

  • Knowledge of Cisco/Juniper networks
  • CCNA/JNCIA qualifications essential
  • A naturally friendly approach providing high levels of customer service at all times
  • Demonstratable experience in a customer support role around MPLS networks
  • Strong communication skills both written and verbal
  • Valid UK Driving License

To apply for this job email your details to ian@corp-res.co.uk.

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