A fantastic opportunity for a Third Line Technical Support role has become available for an IT Managed Services Provider based in Cheltenham as a result of company growth. The successful candidate will have a strong background in all areas of 3rd Line Support from the design and specification stage through to configuration.

The role:

  • Act as a key member of the engineering team by being the point of escalation for 1st and 2nd line engineers
  • Assisting Service Delivery teams with any technical issues
  • Provide tier 3 troubleshooting on switches, routers, firewalls and network management systems
  • Carry out investigations on network infrastructure
  • Ensure core infrastructure is supported and actively put forward recommendations for improvements
  • Lead IT projects as required and carry out all necessary checks including project documentation prior to completion
  • Resolving 3rd line calls to identify the root cause of incidents


  • Extensive experience working within an IT managed service provider
  • Experience working on networks at enterprise level
  • Knowledge and proven experience around switch configuration, firewall policies, OSPF
  • Ability to engage regularly with C Level stakeholders
  • Capable of running and completing complex projects
  • Flexible and adaptable to work autonomously as well as within a team
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