Corporate Resources is currently recruiting for a Technical Support Engineer to join a steadily growing telecommunications provider based in Hertfordshire. This role is ideal for an experienced Engineer looking for an opportunity to progress in their career.

The role:

  • First point of contact for clients with complex solution enquiries
  • Be an active team member of the support team and guide 1st & 2nd line engineers on all escalations
  • Continuously keep clients updated at all times through client portal, phone and email
  • Log details of the escalation from start to finish for clients and internal teams to refer to
  • Liaise with wholesale suppliers and partners to resolve technical faults
  • Manage router configurations for all solutions
  • Attend client sites to assist with issues on managed service devices when necessary

Experience:

  • First line support experience within an ISP
  • Experience working with BT as a supplier advantageous
  • A naturally friendly approach providing high levels of customer service at all times
  • Demonstratable experience in a customer support role around WAN/MPLS technologies
  • Strong communication skills both written and verbal
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